Location: Mumbai
Open for candidates from Mumbai only
Company: Big Rattle Technologies Private Limited
Immediate Joiners only

We are seeking a detail-oriented and proactive Tech Support & Analyst to support our customer support and analysis function for our AI products. You will also support projects with tasks like image annotation, labeling, and data management.

Key Responsibilities:

Tech Support:

• Document, analyze. track, and escalate issues as needed
• Respond to customer queries via email, chat, or support tools within stipulated SLAs
• Liaison with IT/ Software development team for resolutions
• Assist customers with product-related concerns and troubleshoot issues.

Data Analysis, Management & Reporting:

• Collate, clean, validate, and maintain structured and unstructured datasets from various internal and external sources.
• Write SQL queries to extract and manipulate data from relational databases.
• Identify trends, anomalies, and insights through exploratory and statistical analysis to support business decisions.
• Create, maintain, and automate dashboards and performance reports using BI tools such as Power BI, Tableau, or Looker.
• Ensure data accuracy, completeness, and integrity across all platforms.
• Communicate findings accurately through visualizations and concise summaries.
• Handle ad-hoc data requests and investigative analysis for cross-functional teams including product, marketing, and customer support.

Data Annotation & Labeling:

• Accurately label and annotate data (including images, text, or structured data) in accordance with project guidelines.
• Maintain consistency and quality across annotation tasks, especially on large datasets.
• Collaborate with internal teams to refine annotation standards and improve project outcomes.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Engineering, Statistics, or a related disciplines.
• 1–2 years of experience in tech support for products, analytics or similar roles.
• Strong proficiency in Excel and SQL with an ability to write optimised queries.
• Familiarity with data annotation/ labeling tools or platforms.
• Attention to detail, accuracy, and consistency in all data-related tasks.
• Strong communication skills (written and verbal) and customer orientation.
• Ability to work on repetitive tasks without compromising quality.
• Self-motivated with good time management and organizational abilities.

Preferred Qualifications (Bonus Points):

• Exposure to Python, R, or any data scripting for automation or analysis.
• Understanding of customer service metrics (CSAT, ticket resolution time, SLAs etc.).
• Knowledge of basic ML/AI concepts (annotation, dataset preparation, etc.) is a plus.

Why should you join Big Rattle?

Big Rattle Technologies specializes into development of Mobile and Web applications. Our clients include Fortune 500 companies. Over the past 13 years, we have delivered multiple projects for clients from various industries like FMCG, Restaurants, Banking and Finance, Automobiles, Ecommerce, Television and Broadcast Agencies. Big Rattle Technologies Private Limited is ISO27001:2022 certified and CyberGRX certified.

What We Offer:

• Opportunity to work on diverse projects for Fortune 500 clients and various industries.
• Competitive salary and performance-based growth.
• A dynamic, collaborative, and growth-oriented work environment.
• Direct impact on product quality and client satisfaction.
• 5-day hybrid work week.
• Certification Reimbursement.
• Healthcare Coverage.